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AX Plus Terms and Conditions


♦  Our website contains the most up-to-date content and imagery.

♦  Easy and instant booking confirmations with no booking fees, no middle man, no hidden costs. What you see is what you pay.

♦  Direct communication with the hotel. If you book directly, you will be personalised and communicate directly with the hotel representatives 24/7 – not a call centre or other 3rd party.

♦  Total security and data protection

We LOVE to reward you when you make a booking. Here are the benefits and privileges that you will receive when you book your reservation directly through our websites:

♦ Best Rate Guarantee ♦  

We guarantee the lowest price possible for your stay when you book directly on our website. If you find a better price for your room online, we’ll match it. All you need to do is contact us and make a claim within 24 hours after booking your stay. To make a claim, kindly send an email to: with a printed screenshot or linked evidence substantiating your claim.

Terms and conditions:

  • The Best Rate Guarantee applies to bookings made online via our official website.
  • The claim must be validated by our Reservations team who will reply within 72 hours on the status of your claim.
  • The Best Rate Guarantee applies only at Booking Confirmation Stage. We guarantee the best rate at the time of booking. Please note that hotel rates change in relation to the hotel’s pricing strategy and might vary after your booking is affected. Any claim must be submitted within 24 hours of the booking to be eligible.
  • The Best Rates Guarantee does not apply to the following:
    1. Special “exclusive offers” or “online coupons”
    2. Group rates
    3. Corporate rates
    4. Package rates that include the room and other components such as travel, meals, parking, amenities and/or entertainment.
    5. Any other unpublished or private rates
    6. Rates based on bookings made within 48 hours of the hotel arrival date.
  • The Lowest Rate should be at least €1.00 less than the Booked Rate and available for the same date(s), the same number of nights, the same number of guests, the same room type (i.e. room size and amenities), the same Board Basis, in the same currency and subject to the same rate rules and/or restrictions.
  • The Lowest Rate must still be available at the time the Reservations team validates the claim.
  • For all validated claims, the Reservation team will adjust the Booking Rate to match the Lowest Rate. A new reservation confirmation number will be provided for the new rate and it must be presented at the hotel at the time of check-in.
  • The hotel is not responsible for any cancellation fees incurred related to other third party booking sites.

♦ Complimentary Airport Transfer on arrival ♦

Kindly send your flight details including Flight number and arrival time to:

Terms and conditions:

  • One complimentary Airport transfer on arrival is allowed per room reservation booked.
  • This offer in only valid when booking stays of a minimum of 3 nights.
  • Booking for taxi service must be made 48 hours in advance.
  • Offers cannot be redeemed in conjunction with any other offer.
  • Offer is valid when presenting a copy of your booking confirmation to the Airport Transfer Driver upon your arrival at the airport.
  • Without this copy, the driver cannot offer you a FREE airport transfer.

♦ One bottle of water and one bottle of wine complimentary ♦

Terms and conditions:

  • One complimentary large bottle of still water per room is offered during your stay.
  • One complimentary bottle of local classical wine per room is offered during your stay.


♦  Late check-out till 14:00hrs  ♦

Terms and conditions:

  • Offered only at subject to availability.
  • Your request is to be made 24hours in advance.

♦ Exclusive access to offers only available to AX PLUS guests ♦

Terms and conditions:

  • Offers cannot be redeemed in conjunction with any other offer.
  • All data will be treated in the strictest confidence.
  • AX PLUS is not combinable with Guestbook.

♦ A special offer for guests staying on Half Board basis ♦

  1. Enjoy All- Inclusive meals with free flow of wine, water, juices, soft drinks, house beer and coffee, when booking Half Board basis at the Seashells Resort at Suncrest.

Terms and conditions:

  • Offers cannot be redeemed in conjunction with any other offer.
  • All offers above are valid per day for the entire stay.
  • Food supplements may be applicable during the Festive period (24th Dec – 1st Jan)

♦ Enjoy free cancellation up to 24 hours prior to arrival ♦        

Terms and conditions:

  • Any cancellations must be made 24 hours in advance.
  • Bookings cancelled after this or no shows will be charge the first night’s stay as per cancellation policy.

♦ Win 2 complimentary nights on your next stay ♦ 

By booking directly through our websites, one enters our exclusive AX PLUS competition and can be in a chance to win two complimentary nights with their next stay. A winner is drawn at random on a monthly basis.

Terms and conditions:

  • Employees of AX Hotels and their family are not permitted to participate in this competition.
  • Participation in this competition is only confirmed once completing a transactional purchase on our website.
  • No responsibility can be accepted for entries not received for whatever reason.

How to participate?

  • All entries must be made upon a completed transactional booking via our website.
  • One winner will be chosen at random using a verified random number service and will be contacted via email. Any failure to acknowledge any communication and the prize offer will expire within 30 days. Winner will be announced on a monthly basis on our website and social media channels.
  • 2 nights stay prize cannot be used in conjunction with any other offer.
  • All participants agree to have his/her name and image used in any promotional material related to this competition.
  • By entering the competition will be taken as acceptance of these terms and conditions.


♦  Save 10% when booking your Air Malta flights!  ♦

Add more value to your stay. Upon room reservation you will receive a confirmation email with a promotional code that will entitle you to a 10% discount on your next Air Malta flights. The code can only be redeemed on

Terms and conditions:

  • Please note that the discount is only valid at the time of booking, and is not valid on previously booked flights.
  • This offer is valid for flights booked by the 29th June 2018, for travel dates until 31st January 2019 (excluding the periods:  22nd July 2018 – 02nd September 2018  & 21st December 2018 – 8th January 2019).
  • Please note that the discount is not valid on previously booked flights.
  • This offer applies to Air Malta’s direct flights only.
  • Air Malta’s Terms and Conditions may apply.

AX Hotels reserves the right at any time to delete and/or modify these conditions (or any part thereof) with or without prior notice and without incurring any liability thereof.

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